Home  /  FAQ

Do you make these items yourself, or are you reselling handmade items purchased from others?

All items in the Carolina Packhouse shop are handcrafted by Robert and Richard Stearns with occasional help from Robert’s wife Revka. No kits are used.

What are tobacco sticks?

The tobacco industry has been an integral part of North Carolina for centuries. As recently as a few decades ago, tobacco sticks were handcrafted by farmers. They were typically about 1″ wide and 48″ long. Bundles of tobacco leaves were tied to the sticks and hung to dry.

Due to modern advances, drying techniques have changed, and tobacco sticks are no longer needed. They are becoming increasingly difficult to find, which makes items made from them both historically and decoratively valued.

I have an idea for an item I’d like you to make. Do you take custom orders?

Yes, we love custom orders. Some of our favorite pieces were collaborations with a customer. Go ahead and let us know what you have in mind. Getting a quote is as simple as requesting one via our contact form.

What type of payment do you accept?

Payment may be made using your debit card, credit card, or PayPal account.

I’m ordering a gift. Do you offer gift wrapping? Can you include a note for the recipient?

Yes to both questions. If you let us know your purchase will be a gift, we’ll gift wrap it for you. If you wish to send a message with the gift, your message will be handwritten on a Carolina Packhouse card. No invoices or other payment information will be included in gift orders.

What type of shipping do you offer?

Smaller decor is shipped via USPS First Class. The average First Class rate for small decor is $8.

Any package that measures greater than 12″ on any side must be sent via Priority Mail. Tobacco stick flags ship via Priority Mail. Shipping costs for tobacco stick flags average between $10 and $20, depending on flag size and destination.

Local orders may be shipped, picked up for free, or hand-delivered for a $5 fee.

At this time, we only ship internationally to the US, including all 50 states and military addresses.

view full shipping policy

Can I return an item if I don’t like it?

We want you to love your purchase from Carolina Packhouse. Therefore, if you are unhappy with a product, you may contact us within 30 days of shipment date to request a return for refund or exchange. Custom orders may not be returned, refunded, or exchanged.

view full returns policy

I love your work. How can I make sure I don’t miss upcoming events, new products, specials, and more?

You can keep in touch with us in several ways.

  1. Like us on Facebook: http://facebook.com/CarolinaPackhouse
  2. Follow us on Instagram: @CarolinaPackhouse
  3. Email us through our Contact page.