Shop Policies

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Shipping Policy

Small decor is shipped via USPS First Class. The average First Class rate for single items is $8.00. Average Priority rates range from $10 – $20 (tobacco stick flags).

We do not ship internationally.

If purchased item is in stock, the order will be shipped within 2 business days. If purchased item is made to order, please allow up to 2 weeks for production.

First Class shipments within the United States should arrive within 7-14 days from shipment date. Priority shipments within the U.S. should arrive within 2-3 days from shipment date.

Both First Class and Priority shipments include tracking and insurance.

Satisfaction Guarantee

Carolina Packhouse takes pride in crafting products with quality workmanship and materials. If you are not completely satisfied with your order, you may exchange it or return it for a refund. Returns must be made in accordance with the Returns Policy.

Returns Policy

You may return your order within 30 days of shipment date for a full refund of the purchase price. Original shipping costs will not be refunded. In order to expedite the returns process, please contact us before making a return.

Your return must include all items in their original condition. Return shipping charges are the responsibility of the customer and are non-refundable. Original shipping cost is non-refundable as well. No refund will be issued until the returned goods have been received. Tracking is recommended for your return. Carolina Packhouse is not responsible for lost shipments of returned merchandise.

Purchases that are not eligible for returns or exchanges:

  • custom orders
  • items returned after 30 days of original shipment date